CipherStaff

  • 2018-017 - WSMR - Help Desk Admin / Service Desk

    Job Locations US-NM-White Sands Missle Range
    Posted Date 1 month ago(9/20/2018 11:32 AM)
    ID
    2018-1610
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Direct hire.  This is not a temp to perm or temp opening.  Seeking Help Desk administrator.  Location is at White Sands Missile Range, NM.  Clearable US Citizens only, but prefer Secret clearance.  Pay up to $41,000 a year with full benefits but would depend on experience.  Relocation available, A+ cert required within a short perior after start date.  

    Responsibilities

    As part of an enterprise application Team (approx. 60 members), perform the following functions:

    • Deliver technical customer support over the phone, email, or at desk side. Identify, evaluate and solve end-user workstation/printer problems;
    • Provide Help Desk support services in the area of desktop software, hardware, user management, and resolution to all end users within DMDC enterprise.
    • Have experience with Windows operating system, Microsoft Office, user management, ticket tracking solutions, and basic remediation of enterprise help desk requests
    • Have experience remotely managing computers.
    • Clearly communicate technical solutions in a user-friendly, professional manner to end user.
    • Interacts daily with supervisor, peer groups, and customers.
    • Excellent customer service skills both on phone and at desk side

    Qualifications

    • A+ or SECURITY+ CERTIFICATION
    • SECURITY CLEARANCE:  Secret or Interim Secret

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed